32red is rare gem in the world of online casinos. They’re one of the longest-running casino sites and have received multiple highly acclaimed awards during their time in the business, such as “Casino of the Decade” by Casinomeister. They currently have a perfect 10/10 rating at AskGamblers and are one of the only casinos with GTO Endorsement Status.
To add to the trust level, they are licensed by the Government of Gibraltar (a highly trusted jurisdiction), tested and audited by eCogra, and listed in London Stock Exchange. You can see their logo on the shirts of Premier League sides Aston Villa and Swansea City. It’s always arguable, but 32Red Casino could literally be the most reputable online casino in the world.
Software
32Red runs on popular Microgaming software with 550 casino games (300 for the instant-play version) and the biggest progressive jackpots on the internet. They have it all from live dealers dressed in playboy bunny costumes to freeroll slot tournaments, and even though they entered the mobile market with a sloppy product, it has since been updated and is now on par with the best mobile casinos in the world.
All-time favourite games such as Thunderstruck 2, Avalon 2, The Dark Knight Rises and I’m a Celebrity, Get Me Out of Here are just examples of some of their most popular slot machines. They have high-limit table games (£5000 maximum bet for blackjack, £2000 for roulette) and even their slot machine limits are some of the highest in the world (£300 is the max. bet amount per spin).
Bonuses and Promotions
32Red’s welcome bonus offer is marketed as “Get €32 free for every €20 deposited” – in common terms, which are easier to compare to other casinos, it’s a 160% first-deposit bonus up to €160.
Note: There’s a significant difference between the terms and conditions of 32Red’s bonus offer when compared to bonus offers of other popular online casinos: 32Red only wants you to wager 30 times the BONUS amount, when most online casinos expect you to wager x times the DEPOSIT + BONUS amount, therefore making 32Red’s bonus significantly easier to clear.
For those with a smaller bankroll, 32Red hosts £250 daily slot freerolls that you can enter for free and win a part of the £250 prizepool. That’s a fun, exciting, low-cost and potentially profitable way to play slot machines for real money. (You can find the slot tournaments by going to Tournaments Slots Casino Specials in the casino lobby.)
32Red also has an invite-only VIP club (e-mail them if you feel like you should be a part of it) that gets all sorts of membership benefits such as gifts, enchanced bonuses and other exclusive promotions.
Deposit and Withdrawal Methods
Instead of listing all the deposit and cashout methods here, it’s easier to just say that you will find a suitable deposit method at 32Red if you’re over 18 (which is their minimum age limit). They have it all from credit and debit cards (Visa, Mastercard, Maestro) to e-wallets (Paypal, Neteller, Skrill…) and others.
All 32Red Casino’s deposit methods are instant and free except for wire transfer which can take a couple of days and comes with a £5 / 10€ / $10 fee. They will not charge you for any other deposit methods and, as mentioned, you’ll find the money on your casino account the instant you initiate the deposit.
Customer Support
32Red has received its lion’s share of awards and a big part of the reason why is their excellent customer service which they’re primarily known for. For over 10 years, they’ve consistently put customers first and that sort of reputation follows you.
You can contact 32Red via e-mail, phone and live chat. I’ve only ever dealt with them via live chat which has always been a fast and helpful conversation, although I always wonder why these casinos – with all the money they make – are hesitant to develop high-quality chat software. It’s a big part of the customer experience after all.
They tell you things like “always feel free to pop-in to the chat if you have any questions” and overall make you feel welcome at the casino. It’s a shame there are such a few online casinos willing to invest in customer service – nobody ever recommends a casino with poor customer service, but many recommend casinos with excellent customer service.